Outlet Avenue Payments Policy

Outlet Avenue Payments allows sellers to accept various forms of payments on Outlet Avenue.com, and Outlet Avenue’s mobile apps and other services. Outlet Avenue Payments users can accept payment from buyers by credit card, debit card, Outlet Avenue Gift Card, Outlet Avenue Credit, Outlet Avenue Coupon, some bank transfer services, , Or any payment gateway (where available), Apple Pay, Google Pay, and some country-specific instalment payment methods – all in their domestic Outlet Avenue Payments currencies.

This policy explains all of your rights and obligations when using Outlet Avenue Payments. This policy is a part of our Terms of Use. By using Outlet Avenue Payments, you’re agreeing to this policy and our Terms of Use.
  1. Accepting These Terms
  2. Overview
  3. Third-Party Services
  4. Outlet Avenue’s Rights and Responsibilities
  5. Seller Rights and Responsibilities
  6. Appointment of Outlet Avenue as Limited Payment Collection Agent for Sellers
  7. Deposits
  8. Recoupment
  9. Payment Processing Fees
  10. Reporting Obligations
  11. Termination

1. Accepting These Terms

The Outlet Avenue Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use Outlet Avenue Payments on Outlet Avenue’s services (we’ll refer to Outlet Avenue.com, Outlet Avenue’s mobile apps, and other services as our “Services”), so please read it carefully. By using Outlet Avenue Payments, you’re agreeing to the Policy.

The Policy is a legally binding contract between you and Outlet Avenue. If you live in North America or South America, the contract is between you and Outlet Avenue, Inc.; if you live elsewhere, the contract is between you and Outlet Avenue Ireland UC, a subsidiary of Outlet Avenue, Inc.; We’ll just refer to Outlet Avenue, Inc. and all of its subsidiaries collectively as “Outlet Avenue.”

2. Overview

Outlet Avenue Payments allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, , Or any payment gateway (where available), transactions using Apple Pay, and transactions using Google Pay, (b) have those funds credited to a seller’s payment account with Outlet Avenue, and (c) have those funds deposited into a seller’s designated bank account. Outlet Avenue reserves the right to add or remove payment methods accepted by Outlet Avenue Payments in its sole discretion, with notice where required by applicable law. 

Outlet Avenue Payments is only available to sellers who are at least 18 years old who register and are approved for a payment account with Outlet Avenue. Outlet Avenue Payments is currently available to sellers in Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States and Vietnam.

Sellers may only use Outlet Avenue Payments for the sale of items listed on Outlet Avenue’s Services, and agree to ship sold items once a payment transaction is complete and reflected in their payment account. Outlet Avenue reserves the right to terminate a seller’s access to Outlet Avenue Payments if the seller uses Outlet Avenue Payments in any other manner.

Buyers and Sellers benefit from Outlet Avenue having visibility into payments made on Outlet Avenue via Outlet Avenue Payments, because it can make the Services easy to use and enables Outlet Avenue to more effectively provide support to sellers or buyers where relevant. It also can help reduce fraud and other types of misuse of the Outlet Avenue platform.

3. Third-Party Services

Outlet Avenue has engaged third-party service providers that provide you with regulated payment services and perform many of the services related to payment processing, including card processing, disbursements, currency exchange, identity verification, fraud analysis, and regulatory compliance.

Outlet Avenue partners with Worldpay, , Or any payment gateway, Adyen, and other licensed payment providers to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you’re located. 

Outlet Avenue may share your personal or transactional information with those third-party service providers for purposes related to payments processing. 

If Outlet Avenue receives notice that your shop’s content or activity violates a third party’s service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include canceling a transaction, disabling listings from your shop, suspending or terminating your selling privileges, or removing certain payment methods. 

, Or any payment gateway

Outlet Avenue supports two versions of , Or any payment gateway: integrated , Or any payment gateway and standalone , Or any payment gateway.

Integrated , Or any payment gateway. In countries where , Or any payment gateway is available and can be integrated with Outlet Avenue Payments, Integrated , Or any payment gateway allows sellers to receive funds from , Or any payment gateway purchases directly into their Outlet Avenue payment account, without the need to manage a separate , Or any payment gateway account. This means that if a buyer pays with , Or any payment gateway, the funds from the order will be credited to a seller’s payment account along with the rest of the orders. The standard Outlet Avenue Payments Payment Processing Fee (described below) applies to orders that go through integrated , Or any payment gateway; there is no additional , Or any payment gateway fee.

Standalone , Or any payment gateway. Standalone , Or any payment gateway exists for sellers in countries that are not yet eligible for Outlet Avenue Payments and/or, in Outlet Avenue’s discretion, in some markets where it’s not an Outlet Avenue requirement to use Outlet Avenue Payments. Standalone , Or any payment gateway may not be available to you if you do not have an active Outlet Avenue shop and Outlet Avenue Payments is not yet available in your country, which means you will be unable to open a shop on Outlet Avenue. Standalone , Or any payment gateway will not be available to new sellers who join Outlet Avenue if Outlet Avenue Payments is available in that seller’s country. If this is the case, the seller will be required to register on Outlet Avenue Payments as part of their onboarding to Outlet Avenue. For sellers accepting standalone , Or any payment gateway, you will receive funds from , Or any payment gateway purchases directly into your , Or any payment gateway account. Sellers who accept standalone , Or any payment gateway will continue to pay , Or any payment gateway fees. Orders paid through standalone , Or any payment gateway are not covered by Outlet Avenue’s Seller Protection Program. Outlet Avenue reserves the right to allow certain sellers in countries that are eligible for Outlet Avenue Payments to also use Standalone , Or any payment gateway for a limited time. Please note, during this transition period, it may be necessary for Outlet Avenue to process some , Or any payment gateway transactions through integrated , Or any payment gateway. For example, if a buyer chooses to pay with an Outlet Avenue Gift Card or Outlet Avenue Credit and covers the remaining balance using , Or any payment gateway, Outlet Avenue can only process the transaction through integrated , Or any payment gateway. Similarly, if a buyer purchases items from multiple shops in a single transaction and chooses , Or any payment gateway as the payment method, Outlet Avenue may have to process the transaction through integrated , Or any payment gateway.

4. Outlet Avenue’s Rights and Responsibilities

Outlet Avenue Payments functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in Outlet Avenue’s Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

Outlet Avenue may refuse service of Outlet Avenue Payments to anyone, for any reason, at any time.

Outlet Avenue reserves the right to decline or refund transactions that we believe to be high risk, fraudulent, in violation of trade sanctions, or otherwise in violation of Outlet Avenue’s Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using Outlet Avenue Payments (e.g., where the buyer used a stolen or unauthorized credit card), Outlet Avenue may provide limited payment protection to the seller, in the interest of fairness.

Outlet Avenue maintains records associated with transactions on Outlet Avenue Payments and does not pass any secure data, including credit card numbers or bank account information, to any sellers. Sellers will only receive shipping information and limited buyer account information necessary to complete the order. Outlet Avenue’s Privacy Policy further explains how Outlet Avenue handles user information.

5. Seller Rights and Responsibilities

     A. Use of Outlet Avenue Payments. If you live in a country in which Outlet Avenue Payments is available, you are required to sign up for Outlet Avenue Payments, except as otherwise determined by Outlet Avenue in its sole discretion. Using Outlet Avenue Payments will result in your shop accepting payment through authorized credit and debit card transactions, some bank transfer services, , Or any payment gateway, Outlet Avenue Gift Card, Outlet Avenue Credits, Outlet Avenue Coupons, Apple Pay, Google Pay , and Klarna (where available). For you to sign up for Outlet Avenue Payments and receive payment for transactions made through Outlet Avenue Payments, you must provide all required information and complete all required steps, including in some markets, verifying your bank account, for compliance purposes. Without this information, payment cannot be made to you and, in some cases, your account functionality may be otherwise limited. You can find instructions about how to upload your bank account information here. If you live in a country in which Outlet Avenue Payments is available and you do not provide Outlet Avenue with this information, Outlet Avenue may refuse you access to the Services until you do so.

     B. Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use any name they are not legally authorized to use. Sellers authorize us, and authorized agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. Outlet Avenue verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions. Payment accounts are only available to individuals who are eligible to be sellers on Outlet Avenue’s Services and who have a valid credit or debit card on file with Outlet Avenue, unless they are exempt from this requirement. Sellers who have bank accounts established in Austria, Germany, and the Netherlands are not required to have a credit card on file with Outlet Avenue to have a payment account.

     C. Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on Outlet Avenue, and in accordance with our Seller Policyand Terms of Use. In the event that a dispute is escalated to Outlet Avenue’s Support Team, Outlet Avenue reserves the right to issue a refund to a buyer and recoup such funds from the seller if a transaction is found to be in violation of Outlet Avenue’s policies. In the event that a buyer submits a chargeback, Outlet Avenue will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. Outlet Avenue reserves the right to recoup funds associated with buyer chargebacks from the seller. 

     D. Communications. We will inform sellers of each transaction, or of other information pertaining to Outlet Avenue Payments, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email or through Outlet Avenue’s Messages tool.

     E. Refunds. Refunds or adjustments paid by Outlet Avenue to buyers for payments made through Outlet Avenue Payments may be initiated using the refund functionality in the seller’s payment account for a period of 180 days after the purchase was made. The Outlet Avenue Payments Platform does not have refund functionality after 180 days from the original purchase date. Any such funds paid by Outlet Avenue to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s card on file or added to the seller’s payment account. Refunds issued by Outlet Avenue will be in the original form of payment, and if such payment is not available, an Outlet Avenue credit will be issued. 

For full refunds to buyers who used an Outlet Avenue Coupon towards their underlying purchase, the buyer will be refunded the amount they paid as part of the purchase, and Outlet Avenue will be refunded the amount contributed by Outlet Avenue via the Outlet Avenue Coupon. For partial refunds to buyers who used an Outlet Avenue Coupon towards their underlying purchase, refunds will be made to the buyer and Outlet Avenue proportionate to the amount contributed to the underlying purchase (in Outlet Avenue’s case via an Outlet Avenue Coupon). You can read more about how refunds are treated in the case of purchases made using Outlet Avenue Coupons here. 

Outlet Avenue reserves the right to refund buyers and recoup such refunded amounts from the seller where the seller has been refused service by Outlet Avenue in accordance with Outlet Avenue’s Terms of Use; and/or in circumstances where a seller is under Reserve as detailed in Section 7 (Deposit); and/or in circumstances where the seller has unfulfilled or overdue orders. 

Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.

     F. International Trade Laws. You agree that your use of Outlet Avenue Payments will not involve any countries, entities, individuals, or items prohibited by sanctions, embargoes, regulations, or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies. See our Sanctions Policy for more information.

     G. Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on Outlet Avenue. These fees are not charged by Outlet Avenue and are at the discretion of your bank. Please contact your bank for further details.